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| Order Process |
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There are four steps in which you have to complete for the online order to be processed. |
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1
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You will either login as a return user, or be ask to enter your ID and a Password to create a new account for you. You will then go on to finish to create your account with your billing and shipping information. After which the account has been created, you then need to confirm shipping address again. |
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2
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After you have select the product that you wish to buy, click "Add to Cart" and you will see the product in the shopping cart. |
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3
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If you wish to continue to shop, click "Continue Shopping" and it will bring you to the home page again. |
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4 |
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If you added all items to your cart, select the shipping company and your country. |
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5 |
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Click "Checkout" and continue to fill out the online order form. |
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* Allows you to choose payment methods with different credit cards. |
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| Order Cancellations |
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1
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Cutom Orders
(All Resin Dolls) |
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If you place a "Custom Order", it cannot be cancelled after making payment. If you place a layaway order, it cannot be cancelled after making 1st payment. Basically all resin dolls that listed on Soom site are items on demand. Also some outfits are items on demand. In the case of cancelling order due to circumstances beyond our control-death, disappearance, or corresponding case- there will be 25% of cancelling charge. |
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2
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General Orders
(Before Shiping) |
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If you wish to cancel the order, simply press "Remove" in "Order Status".
All order cancellations that are successfully submitted and processed before the order ships out from the warehouse does not subject to 25% restocking fee. |
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3
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General Orders
(After Shipping) |
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At SOOM cancellations are possible for any reason and you will receive a complete refund less a 25% restock fee if returned. If the product or merchandise has already been shipped, it is your responsibility to cover or pay all shipping and handling charges to you and back to us. All orders will have a 25% restocking fee if return is requested. All orders placed on-line will require a 25% restock fee if returned as well as freight paid by consumer back to us. |
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